About Our Hospital

Home » FAQs » About Our Hospital

• Why do you have password-protected areas on our website?

  Our professional governing body requires that we have a veterinary client relationship with individuals before communicating certain information to them. These are the areas that require you to enter your…

• What are your hours of operation?

  Our regular business hours are Monday-Friday 8am-5:30pm (Closed between 1-2pm for Lunch)

• What do I do in the case of an emergency and your clinic isn’t open?

  In an EMERGENCY, call 905 641-3185. The Niagara Emergency Veterinary Clinic, located at 3300 Merritville Highway in Thorold, can assist you and your pet in an emergency whenever we are…

• Where is your clinic located?

  We are conveniently located at 137 Highway 20 East (previously known at Canboro Rd east), Fonthill, ON. Just west of the Legion, between Rice Road and Station St. Just a…

• Are you accepting New Patients?

  As of Jan 2024  we are currently NOT accepting New Patients** To ensure we are able to continue to offer timely appointments and maintain our standard of patient and unhurried…

• Do I need an appointment to see the Doctor?

  Yes. Although we will make every attempt to accommodate “walk-ins”, we prefer you call to book an appointment first. This way we can ensure the Doctor will be available to…

• How long is the wait to book an appointment or surgery?

  Appointments can often be provided the same day you call, if you call before noon. Every effort is made to see urgent cases as soon as possible. If you schedule…

• How long will my appointment take?

  Routine appointments such as vaccinations and re-assessments usually take about 15 minutes. Sick patients, new patients, senior patients and pre-surgical assessments usually take about 30 minutes. New puppies and kittens…

• What is the average wait time?

  Hopefully none! Our goal is for you to be seen by the Doctor on-time for your appointment. We achieve this goal 80-90% of the time. Veterinary medicine is unpredictable and…

• Why does my pet need to see the Doctor before receiving most medications?

  Most of our medications are prescription medications. This means that medications are licensed by the Canada Food and Drug Agency or the Canadian Food Inspection Agency. Their licenser dictates that…